Customer Corner


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Big River Packaging Inc is a BBB Accredited Business. Click for the BBB Business Review of this Boxes - Corrugated & Fiber in Clinton IA

Box Shop Answers

Question:Is there really no extra cost for shipping?
Answer:You got it! If you live in the Lower 48, the cost of shipping UPS ground is built into the cost of the boxes. Originally, we built in the shipping price because our small company didn’t have the resources for a system that calculated shipping on our web store. It was a classic small business happy accident because customers tell us on a daily basis (literally) that not having to worry about the unknown additional shipping at the end of the checkout process is HUGE. It’s kind of funny and pretty cool how it’s worked out!
Question:I'm not sure I'm folding this box correctly. Can you put some instructions on your website?
Yes! Please, click on the picture of the box being closed on the right to be transported to a page of instruction showing how to set up our boxes. Our boxes are meticulously designed to be assembled in a specific way for maximum strength, speed, and appearance.
Question:How do I know if my cupcakes will fit your cupcake holders?
We have created a page that gives the dimensions for all of our holders sizes. Click on the Picture to the right to check sizes.

Every once in a while we'll get a call or an email letting us know something must be wrong with the cupcake inserts because cupcakes are sliding right through the holes. This should never happen. Our cupcake holders were designed to be the home for cupcakes baked by filling the paper cups 3/4 full with batter.
Question:I can't see the window in a lot of the box pictures. Do your windowed boxes have a clear material in them, or are they just holes?
Answer:Yes, every windowed box we sell has clear film that protects your baked creations while giving hungry eyes a chance to see what you've made. Because the material is clear, it doesn't photograph well.
Question:I'm doing what I can to run a green bakery and I am so glad I found your Natural Boxes. I am concerned about the plastic used for the window. Is this environmentally safe?
Answer:The Food-safe film used on all of our boxes (not just the Natural Boxes) is not your typical petroleum-based plastic. Yes, it is safe for the environment because it is a cellulose-based product made from plants. Like our line of Natural Bakery Boxes, the wood pulp used to make our window material is harvested in accordance with the Sustainable Forestry Initiative Standard. The SFI certifies practices like replanting more trees than are harvested each year and making sure no endangered hard woods are used. Your bakery box window material is recyclable, biodegradable, and compostable.
Question:If your company is concerned about the environment, why don't you make boxes from recycled paper?

We are most definitely concerned about our environment.  You can read more about what we are doing by clicking here .  We are also preoccupied with the safety of our customers. Because of our focus on supplying food-safe packaging to bakers, we no longer stock recycled paperboard. In the early days of our company when we were making boxes for everything from hair clips to organic shampoo, we did use recycled paperboard. But these boxes were being used in applications where they did not come into contact with food.

We have visited paper mills and have seen the reclamation of post-consumer paper.  There is, unfortunately, a step necessary in the process where garbage and other matter is separated from what will be made into recycled paperboard.  We cannot, in good conscience, make bakery boxes from this less-expensive material knowing food will come in contact with it and then go into someone's mouth.  We appreciate the value of recycled board - just not for food contact.

While not recycled, natural bakery boxes use less material than common board boxes, aren't bleached with strong chemicals, and have an organic look true to their environmentally responsible make-up.  They are a good green solution and unquestionably safe for food.

All of our boxes are biodegradable and recyclable – even the clear window film is made from compostable cellulose material.
Question:I do not live in the United States, does your company ship internationally?
Answer: Yes, we fill a lot of orders outside of the US. Getting a shipping quote is fast and easy. Click here to learn more.
Question:Do you sell to distributors?
Answer: BRPBoxShop is set up as a wholesale outlet available for bakers and suppliers. We are often told that our prices are the best on the Internet. Our prices reflect the fact that we make the boxes we sell.

You get our rock bottom price everyday which makes it impossible to offer additional discounts for orders of less than $3,000. If an order has a combined total of $3,000 or more, a 5% discount is offered. On orders of $6,000 or more, a 10% discount is offered.
Question:How many do I have to buy to get a volume discount?
Answer: Every box we sell through our website has already been discounted as if it were part of one huge order. Because we make the boxes we sell, we pass this volume discount on to everyone who orders from us. You get our rock bottom price everyday which makes it impossible to offer additional discounts for orders of less than $3,000. If an order has a combined total of $3,000 or more, a 5% discount is offered. On orders of $6,000 or more, a 10% discount is offered.
Question:Will you send me samples?
Answer: Yes! Please, visit our Samples page to get your frosted fingers on some samples.
Question:Can you send me a catalog?
Answer: We do not publish a catalog because our list of offerings is constantly changing in order to meet the needs of our customers. This web store is our virtual catalog (even internally) and represents our latest product offerings. We stand ready to offer assistance and hope to hear from you soon if you have any questions.
Question:How long will it take for my order to get here?
Standard method of free shipping is by way of UPS Ground.  Visit our Time for Delivery map by clicking here to see when your order should arrive.  We scramble every day to fill the day's orders to get your boxes to you as soon as possible.  

Thank you to all of the people who have written an email to compliment us on how quickly we get the orders out.  We read your comments and it feels great to know our work is noticed and appreciated.
Question:Can you make custom boxes? Will you do custom printing?
Answer:Yes, we can make custom boxes and we do custom printing. Most orders are at least 10,000 pieces. We can do smaller orders but the 10,000 mark is where the price per piece becomes attractive to the majority of customers.

Custom boxes that are different from existing boxes on our site require a cutting die. If the custom box has a base and lid, the job usually requires two dies. Die cost varies according to the size and style of the finished box but they range from $1400 - $2000 per die.

Our in-house printing press requires printing plates for custom print jobs. The press uses one plate per color per box. If your custom design has 3 colors, it requires three separate plates. The cost for plates varies by size and design but an estimate is $400 - $800 per plate. Plate-ready art files are required for custom printing.

Payment is due at the time of order. Your boxes are shipped when the order is complete. Lead time from the time the order is placed and everything is set could be 6-10 weeks depending on material availability and our manufacturing schedule.

Please, email us at if you are ready to move forward with your printed project or if you have any further questions.
Question:Our company would like a year-end total for all our purchases with BRP. Can you provide that?
Answer:Customers with an account can pull up a report to provide exactly this information. Click here to learn more.
Question:Can I use your boxes to ship my baked goods, confections, or anything?
Answer:Our boxes are not designed for shipping. We recommend that you do not use BRP packaging for shipping goods. The physical forces packaging endures in transit are substantial and can damage not only the boxes, but the contents within. That said, thousands of BRP customers have shipped their sugar art using our packaging and have done so successfully. Users of our products do all kinds of things with our boxes that are “off-label” and we celebrate the innovation of the people we get to serve. If, however, you deploy our products in ways that are beyond the designed intent (including shipping), BRP Box Shop cannot be held responsible for anything bad that happens.

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