Refund & Return Policy

We stand behind our products and are committed to your satisfaction

Order Carefully — Orders Cannot Be Changed

Our team works quickly to process and ship your orders. Once placed, orders cannot be changed or canceled as they're immediately processed for fulfillment.

Return Policy for Non-Defective Items

If you need to return a product for reasons other than defects or shipping damage (such as ordering the wrong boxes by accident), the following applies:

Return Shipping: Customer is responsible for return freight costs using any preferred shipping method
Restocking Fee: A 20% handling and restocking fee will be charged
Processing: After your return passes inspection, your card will be credited

Note: It takes significant manpower to receive, inspect, repack, and restock returned boxes. This is also a significant cost to you, so please be careful when initially placing your order.

Damaged or Lost Shipments

Inspect your order packaging immediately upon delivery. Report any lost or damaged shipments right away.

Important: UPS requires notice of claims within 60 days after delivery for damaged packages, or within 60 days of scheduled delivery for packages that fail to arrive.

BRP is ready to help with damaged or lost packages if we are notified in time to file a claim within UPS's 60-day window.

Return Authorization Process

We do not accept returns without prior authorization from BRP Box Shop. If you are not satisfied with your order, email us within 30 days of shipment at returns@brpboxshop.com and follow these steps exactly:

Email Subject Line: Use "Return Request" as the email subject
Order Number: Include your order/invoice number in the email
Reason for Return: Tell us your reason for the return request
Item Details: Provide item number(s) and quantity of cases you wish to return
Contact Information: Include your name and phone number

If your return request is approved, you will receive an email from us detailing the handling charges. All items have a flat return fee of 20% of the purchase cost.

Intended Use & Unsupported Applications

BRP Box Shop is not responsible for product performance when used outside of their intended purpose. Our boxes are designed for presenting beautiful baked goods — not for applications that subject them to extreme conditions.

Unsupported Uses Include:

Shipping Goods — Our boxes aren't designed for transit forces
Freezing/Refrigerating — Temperature swings cause condensation and warping
Pressurizing/Vacuum Sealing — Alters mechanical function and voids warranty
Modifications — Cutting, taping, or Frankensteining boxes together
Inappropriate Contents — Items that are too heavy, sharp, wet, or otherwise unsuitable

We want you to love your boxes and use them however you see fit. However, if you're using our boxes outside of their intended purpose (freezing, shipping, etc.), BRP Box Shop will not grant refunds, discounts, or be held responsible for adverse outcomes.

Need Custom or Specialized Packaging?

If you need bakery boxes or packaging that meets needs beyond conventional use, you may not be alone. Let us know what you need — we listen to our customers!